We have a 7 Day Exchange policy for all garments. Exchanges will be accepted only in the case of manufacturing defect (which is highly unlikely as we check the products at least twice before dispatch) or dispatch of incorrect item or if there is a size issue. Exchanges should be informed to us within 24 hours of delivery. To initiate your exchange, mail us your product details to firstname.lastname@example.org. We will acknowledge your exchange.
The product should then be couriered back to Shopzters within 7 days of receipt of the same. Your garment must be in its original unused condition to be exchanged. The garment should also be sent back in the original packaging with the bills and tags intact. Please mention your name, address, number, email and order id on the parcel.
Once the product is returned, we shall send the exchange product.
Note: Any applicable customs and duties for returned items will be borne by you.
We do not offer exchange for any small issues like tassels pulled, as that might happen during transit of the product and these minor works can be fixed by self. 10-15% Colour difference depends on the screen resolution and lights, please don’t expect an exchange or return for the same. All the sale & discounted purchases are non-exchangeable. Exchanges can be processed only once per order. Products that have been customised as per client’s requirements such a custom sizing or custom design will not be eligible for an exchange. The cost for shipping the product back to us is to be borne by you. We do not accept exchanges for jewels, bags and other products except clothing.
Conditions under which return is infeasible
There are certain circumstances under which a return would not be accepted from Shopzters’s end. Following are the parameters that have to be met for validating a return.
- The product must be unused.
- It must not carry any stain, sweat or body odour on it.
- It must not be torn or damaged.
- The price tags, paper tags should be in unaltered manner.
- The packaging and folding should be intact.
- The product must not be washed or dry cleaned.